Customer Service

Rod Warranties

 

You may register your product online here.

Each Falcon rod is warranted against defects in manufacturing and/or materials.  In addition, we offer an "out of warranty replacement policy" where you can replace your damaged rod at a reduced cost.  Please contact us at customerservice@falconrods.com with any questions.  Please note, accidental damage like stepped-on guides and crushed blanks from car doors is not the result of a defect and will not be covered under warranty.  Proof of purchase is required for all warranty claims at the time of the claim.  Registration does not constitute proof of purchase.

 

Deep Blue, HD, Coastal, Original, BuCoo and LowRider Series

Five Year Limited Warranty.  Falcon Graphite Rods warrants that your new Falcon Original or LowRider Series rod will be free from defects in workmanship and materials for five (5) years as long as you, the original purchaser, own the rod. Damage caused by misuse, abuse, and/or normal wear and tear is not covered by this warranty.

 

BuCoo Micro, Cara, Expert, and Cenderi

This Lifetime Limited Warranty applies to all Falcon rods except Original and LowRider Series rods. Falcon Graphite Rods warrants that your new rod will be free from defects in workmanship and materials for as long as you, the original purchaser, owns the rod. Damage caused by misuse, abuse, and/or normal wear and tear is not covered by this warranty

To file a warranty claim, send the rod postage prepaid and insured and proof of purchase to the following address:

Customer Service

Falcon Graphite Rods

1823 West Reno

Broken Arrow, Oklahoma 74012

For US addresses, please include $20.00 for return shipping and handling, your name, shipping address (Please no PO Boxes.), and phone number. Items submitted for warranty cannot be returned.  Please allow 2-3 weeks for return shipping.

INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE EXCLUDED FROM WARRANTY.

 

Terms & Conditions for Online Transactions

By placing an order for goods or services offered or promoted herein, you will be deemed to have agreed to the exclusive jurisdiction of the State courts of Tulsa County, State of Oklahoma for resolution of any dispute you have relating to such goods or services. Photographs of products on this web site are representative of the actual products. However, items may differ slightly in actual size, color, and shape from those pictured on the web site. Also, color variations in monitors and/or printer settings may occur and are not within our ability to control. Please be aware of this when ordering. While every precaution has been taken to ensure the accuracy of the descriptions, errors may occur and if something goes wrong, we are committed to providing you with the best customer service possible to find a solution. Also, you can print out any of the pages from the web site and circle the items you wish to order and mail it to us along with your payment by check or money order. Please note that personal checks may require as much as three (3) to four (4) weeks to clear before we will ship out your order. We can not ship to PO Boxes. Click here to send email to Customer Service.  We reserve the right to accept or reject any order.

 

Returns and Cancellations

We are committed to your satisfaction. If you wish to cancel an order or are dissatisfied with your order, please contact us at store@falconrods.com.

We will issue a full credit less any shipping charges if you return the item(s) within 30 days of receipt.  Please contact store@falconrods.com for more information.

Our shipping address is:

Falcon

1823 W Reno

Broken Arrow, OK 74012

International Orders

Unfortunately, International orders can only be processed with prior approval from us.  International destinations will incur additional shipping charges. Any duties or taxes are the responsibility of the purchaser.  Please contact us at store@falconrods.com if you like us to ship an order outside the U.S.A.  This policy applies to all rod orders shipped outside the continental USA.

 

Privacy Statement to Users

Thank you for visiting Falconrods.com. Your privacy is important to us. To better allow you to understand the collection of information on this site, we have prepared this privacy statement. This policy discloses how we collect, protect, use and share information gathered about you on our Web site.

While visiting our site there are or may be opportunities for you to enter contests, order products, vote in polls, express your opinion or request additional information. The information collected at these areas may include: name, address, email address, mailing address, telephone number, fax number, credit card information and information about your interests as related to the products offered by Falcon Graphite Rods. Depending on what you purchase, we may also need to collect other personal information, like your clothing size. There are also areas on the site where you may submit another person's name, email address, phone number and mailing address. Falcon Graphite Rods may also collect non-personally identifiable information when you visit out site such as the type of browser you are using (e.g. Netscape, Internet Explorer), the type of operating system you are using, (e.g., Windows or Mac) and the domain name of your Internet Service Provider (ISP). Collection of this information may not be readily apparent. For instance, when you come to our site your IP address is collected to enable our server to send online information you are requesting. This information is not personally identifiable. Falcon uses information collected through technology to make our site more interesting and useful to you as described below.

 

How We Use the Information

Falcon may use the information you provide about yourself to fulfill your requests for our products within our shopping area to respond to your inquiries about our products. This information may be used to communicate with you-such as to notify you when you have won a contest, to fulfill a request by you for a catalog or information, or to contact you about your account with us. From time to time, we also may also use this information to offer our products or services to you. Falcon will use the information you provide about others to allow us to send them gifts you have purchased on their behalf or to offer our products or services to them.

We sometimes use the non-personally identifiable information we collect to improve the design and content of our site and to enable us to personalize your Internet experience. Falcon may utilize this information to analyze site usage and marketing/advertising programs. We may disclose personally identifiable information in response to legal process, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency's request. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you personally identifiable information we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. Falcon will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses. If you do not wish to have personally identifiable information kept on file here, please do not make online requests or orders. Instead, call our us directly at 918-251-0020 or mail your order to us at 1823 W Reno, Broken Arrow, OK 74012.

 

Online Transaction Security

All online transactions for this site are handled through PayPal, a premiere internet ecommerce payment solution provider with over 16 million users worldwide. Falcon Graphite Rods will NOT have direct access to your credit card number at any time during the transaction process. All of that information is passed through secure connection to a secure encrypted PayPal server and is processed directly through them for us. This helps to guarantee your security and ours. To learn more about PayPal click here.

 

Copyrights and Trademarks

All information on this web site is protected under US and international copyright laws and can not be reproduced in any form without the express written consent of Falcon.

 

Disclaimer

All information provided on this web site and links to any other web sites are provided for informational purposes only. While every effort has been made to ensure that the information provided is up-to-date and accurate, we apologize for any inaccuracies or inconsistencies which may be encountered. We reserve the right to alter this web site at any time without notice.